General
How long does shipping take?
Orders are processed within 1–3 business days and shipped worldwide. You'll get a tracking link by email as soon as your order ships. See our Shipping Information page for full details.
Can I return a product?
Yes — if something isn't quite right, reach out within 14 days of delivery and we'll help with an exchange or refund on unused items. See our Return Policy page for the full details.
Can I modify or cancel my order after placing it?
We start preparing orders quickly, so message us as soon as possible if you need to change or cancel one. We'll do our best to help before it ships.
What payment methods do you accept?
We accept all major credit and debit cards plus other secure checkout options shown at checkout. See our Payment Methods page for the full list.
Will the bead colors match the photos exactly?
We photograph every batch as accurately as we can, but resin, acrylic and cat's-eye finishes can look slightly different depending on your screen and the light — that's part of their charm!